Refund Policy

Effective Date: August 12, 2026
Last Updated: August 12, 2026

At Art8Facts.com, we want customers to feel confident when purchasing artwork and other products. Because many of our items may be original, limited-edition, custom, or made specifically for the purchaser, return and refund eligibility may vary by product type.

Please review this Refund & Returns Policy carefully before completing your purchase.

1. Original Artwork

Because original artwork is unique and often one-of-a-kind, purchases of original artwork are generally considered final sale, except when the artwork arrives damaged, the incorrect artwork is received, or otherwise required by applicable law.

We encourage customers to carefully review artwork descriptions, dimensions, medium, photographs, framing information, and other product details before purchasing.

Please contact us at ArtEightFacts@gmail.com before purchasing if you have questions about an original artwork.

2. Prints and Merchandise

Eligible prints, reproductions, and non-custom merchandise may be returned within 14 days of delivery, provided that the item:

Is unused and in its original condition.
Has not been altered or damaged after delivery.
Is returned with its original packaging when reasonably possible.
Meets any additional return conditions stated on the product page.

Customers must contact us at ArtEightFacts@gmail.com before returning an item.

Products returned without prior authorization may not be eligible for a refund.

3. Commissioned and Custom Artwork

Commissioned, personalized, customized, or made-to-order artwork is generally non-returnable and non-refundable once work has begun, except where otherwise stated in a written commission agreement or required by applicable law.

Deposits paid toward commissioned artwork may also be non-refundable once the artist has begun purchasing materials, designing, sketching, or creating the commissioned work, subject to the applicable commission agreement.

Specific payment, cancellation, revision, approval, and refund terms may be included in the customer's commission agreement.

When a commission agreement contains terms that differ from this general policy, the commission agreement will govern that transaction.

4. Limited-Edition Products

Limited-edition artwork, signed prints, numbered prints, certificates of authenticity, and other collectible products may have additional return restrictions.

Any special return conditions will be identified on the applicable product page or communicated before purchase.

5. Digital Products

Digital artwork, downloadable files, digital publications, or other electronically delivered products are generally non-returnable and non-refundable after the customer has received or accessed the digital product, except as required by applicable law.

If you experience a technical problem accessing a digital purchase, please contact ArtEightFacts@gmail.com for assistance.

6. Damaged Items

Please inspect your order promptly upon delivery.

If your artwork or product arrives damaged, contact us at ArtEightFacts@gmail.com within 7 days of delivery.

Please provide:

Your name
Order number
Description of the damage
Photographs of the damaged artwork or product
Photographs of the exterior shipping package
Photographs of the interior packaging
Photograph of the shipping label, when available

Please retain all original packaging and shipping materials.

The shipping carrier or insurance provider may require the packaging and photographs to process a damage claim.

Do not return damaged artwork before contacting us and receiving instructions.

7. Incorrect Items

If you receive an item that is different from the item you ordered, please contact us at ArtEightFacts@gmail.com as soon as reasonably possible.

Please include your order number and photographs of the item received.

Once the issue has been verified, we will provide instructions regarding the appropriate resolution, which may include replacement, return, or refund as applicable.

8. Color and Appearance of Artwork

We make reasonable efforts to photograph and display artwork accurately.

However, computer monitors, tablets, smartphones, lighting conditions, photography, and individual screen settings can affect the appearance of colors.

Slight differences between the colors displayed on your screen and the physical artwork generally will not, by themselves, constitute damage or an incorrect item.

9. Return Authorization

Before returning an eligible item, please contact:

ArtEightFacts@gmail.com.

Include your:

Name
Order number
Item you wish to return
Reason for the return

If the return is approved, we will provide return instructions.

Please do not send artwork or merchandise to an address listed on the website without first obtaining return instructions.

10. Return Shipping Costs

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for eligible return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by law or the return results from an error by Art8Facts.com.

Customers should use a trackable and appropriately insured shipping method when returning valuable artwork or products.

Art8Facts.com is not responsible for returned items lost or damaged during return shipment when the customer is responsible for arranging the return, except as otherwise required by applicable law.

11. Packaging Returned Artwork

Artwork must be packaged carefully to help prevent damage during return transportation.

When possible, customers should use the original protective packaging.

If an eligible returned item is damaged because of inadequate return packaging, the amount of the refund may be affected to the extent permitted by applicable law.

12. Refund Processing

Once an authorized return is received, we will inspect the item and determine whether it satisfies the applicable return requirements.

If approved, the refund will generally be issued to the original payment method.

Please allow 30 business days for us to process an approved refund.

After a refund is issued, your bank, credit-card company, payment processor, or other financial institution may require additional time to post the refund to your account.

13. Exchanges

Because original artwork and limited-edition pieces may be unique, exchanges may not always be possible.

For eligible prints or merchandise, exchanges may be available depending on product availability.

Please contact ArtEightFacts@gmail.com to determine whether an exchange is available for your purchase.

14. Order Cancellations

If you need to cancel an order, contact us as soon as possible at ArtEightFacts@gmail.com.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.

We cannot guarantee cancellation after an order has entered fulfillment or has been transferred to the shipping carrier.

Commissioned and customized artwork is subject to the cancellation provisions contained in Section 3 and any applicable commission agreement.

15. Sale and Clearance Items

Items identified as Final Sale, clearance, or otherwise non-returnable at the time of purchase are generally not eligible for returns or refunds unless they arrive damaged, defective, incorrect, or applicable law provides otherwise.

16. Gifts

If an eligible item was purchased as a gift, any refund will generally be issued according to the original transaction and payment method unless another arrangement is expressly approved.

17. Lost or Missing Shipments

Questions regarding packages that are lost, missing, significantly delayed, or marked as delivered but cannot be located are addressed under our Shipping Policy.

Please contact us promptly if you believe your shipment has been lost.

18. Exceptions Required by Law

Nothing in this policy is intended to limit or waive any consumer rights that cannot legally be waived.

Where applicable law provides greater return, refund, cancellation, or consumer-protection rights than this policy, the applicable law will control.

19. Contact Us

For questions about returns, refunds, exchanges, cancellations, or damaged orders, please contact:

Art8Facts.com
Email: ArtEightFacts@gmail.com
Website: Art8Facts.com

When contacting us about an existing purchase, please include your order number and a brief description of your request.

Related Policies

This Refund & Returns Policy should be read together with the Art8Facts.com:

Shipping Policy
Terms & Conditions
Privacy Policy
Copyright & Artwork Usage Policy